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We offer a 14-day return policy. You may request a return within 30 days of receiving your item.
To be eligible for a return, items must be unused, in the same condition as received, with original tags and packaging intact. A receipt or proof of purchase is required.
For issues arising after use, return eligibility will be reviewed on a case-by-case basis.
To initiate a return, please contact us at cieletoile.usa@gmail.com.
Return address:
6355 San Andres Ave, Cypress, CA 90630, USA
Returns must be requested and approved in advance. Items sent without prior authorization will not be accepted. If your return is approved, we will provide instructions and a return shipping label.
For any return-related inquiries, please contact cieletoile.usa@gmail.com.
Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue.
Exchanges
The quickest way to receive a different item is to return the original item and place a new order once the return is approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card issuer.
If more than 15 days have passed since your return was approved, please contact us at cieletoile.usa@gmail.com.